Support Center
Get help with your purchases, installations, and technical questions
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We're here to help you 24/7 through multiple channels
WhatsApp Support
Get instant help via WhatsApp
+250 787 651 827
Mobile Money
Pay securely with Mobile Money
+250 787 651 827
Binance Pay
Cryptocurrency payments
ID: 1019166946
Telegram Support
24/7 support on Telegram
@Hves_tech
Frequently Asked Questions
Find quick answers to common questions
How do I download files after purchase?
After completing your payment, you'll receive an email with download links. You can also access your downloads from the "Downloads" section in your account dashboard.
Are the files safe and virus-free?
Yes, all files are thoroughly scanned and verified for security before being made available. We ensure that every file is safe to download and install.
What payment methods do you accept?
We accept WhatsApp payments, Mobile Money, Binance Pay, and other secure payment methods. Contact us for specific payment arrangements.
Can I get a refund if I'm not satisfied?
Due to the digital nature of our products, refunds are handled on a case-by-case basis. Please contact our support team within 24 hours of purchase if you experience any issues.
How do I install ROM files?
Installation instructions vary by device and ROM type. We recommend following the specific installation guide provided with each ROM file. Always backup your data before installation.
Do you provide installation support?
Yes, we provide installation guidance and support. Contact us via WhatsApp or Telegram for personalized assistance with file installation.
Are MDM files compatible with my device?
MDM files are designed for specific devices and iOS versions. Check the product description for compatibility information, or contact us for assistance in choosing the right file.
How long does delivery take?
Digital files are delivered instantly after payment confirmation. You'll receive download links immediately via email and in your account dashboard.
Video Tutorials
Watch our step-by-step video guides for installations and troubleshooting
Still Need Help?
Can't find what you're looking for? Our support team is ready to assist you.
Response Times
WhatsApp Support
Usually responds in 5-15 minutes
Telegram Support
Usually responds in 15-30 minutes
Email Support
Usually responds within 24 hours
What We Can Help With
- File download issues
- Installation guidance
- Device compatibility questions
- Payment and refund inquiries
- Technical troubleshooting
- Product recommendations
Ready to Get Started?
Browse our collection of premium ROM and MDM files with confidence.